• Customer Support:
  • ****@gmail.com

FAQ

Generally, we take about 24 hours to solve an issue. However, in certain cases, especially those involving coordination between various departments, it might take longer. Please bear with us, we are doing our best to help you.
There, you can enter your phone number to see all the complaints registered under your number. You can then re-post any of your previous complaints.

Yes, you can re-open a past complaint. All complaints are registered under the phone number that you gave at the time of registering the complaint. Click the link below to go to the New Grievance page.  

There, you can enter your phone number to see all the complaints registered under your number. You can then re-post any of your previous complaints.

All complaints are registered under the phone number that you gave at the time of registering the complaint. Enter that phone number on the Complaints page and click “Submit”. The system will display all pending complaints made under the given phone number.
Call the general phone number   **** ******* and a Customer Service Representative will help you contact the right officer.
Alternatively, you may refer to the following page to find out the concerned officer for your ward and his contact number.

As soon as you make a complaint, our system will send your mobile a message informing of the same. Once the complaint is solved, our system will again send you a message informing you that the complaint is solved. To check the status of your complaint before it is solved, enter the Complaint Reference Number OR your phone number on the Complaint Tracking page to see the current status. Address of the Complaint Tracking page:

As soon as you make a complaint, our system will send your mobile a message informing of the same. Once the complaint is solved, our system will again send you a message informing you that the complaint is solved. To check the status of your complaint before it is solved, enter the Complaint Reference Number OR your phone number on the Complaint Tracking page to see the current status. Address of the Complaint Tracking page:

On the Home page of the ICTS website and on every page on the website, at the very bottom, you can find the link “Feedback”. Click that and the system will display the Feedback page. You can make your comments there.
As soon as you make a complaint, our system will send your mobile a message informing of the same. Once the complaint is solved, our system will again send you a message informing you that the complaint is solved. To check the status of your complaint before it is solved, enter the Complaint Reference Number OR your phone number on the Complaint Tracking page to see the current status. Address of the Complaint Tracking page:

Currently, other than the website, you may also make complaints via:
  • Telephone :   **** *******
  • E-mail : ****@gmail.com
  • Facebook : 
  • WhatsApp : *** *** ****
As soon as you make a complaint, our system will send your mobile a message informing of the same. Once the complaint is solved, our system will again send you a message informing you that the complaint is solved. To check the status of your complaint before it is solved, enter the Complaint Reference Number OR your phone number on the Complaint Tracking page to see the current status. Address of the Complaint Tracking page:

At present, we have a total of over one hundred categories of complaints which come under the purview of 7 departments. Please check the table below to see the list of complaints under each department.

SNo
Department Name
Complaint Category
1
Engineering
Basic Amenities (Water & Lighting) Petitions
2
Borewell and Well Water Supply
3
Burial Ground and Crematorium issues
4
Bus Stand Maintanance
5
Corporation Buliding Maintanance
6
Culvert
7
Drinking Water Contamination
8
Drinking Water Supply
9
Engineering-Others
10
Flood Management
11
Foot Path
12
Lorry Water Supply
13
Maintenance and Repair Of Roads
14
New Sewer Connection
15
Park Maintenance
16
Sewer House Block
17
Sewer Main Block
18
Sewer Manhole Open or Broken
19
Solid Waste Management
20
Speed Breaker
21
Storm Water Drain Construction
22
Street Light
23
UGD Connection And Maint
24
Water Connection
25
Water Supply Leakage Repairs
26
Public Health Sanitation
Animal nuisance
27
Bio-Medical Wastage
28
Birth and Death
29
Burial Ground and Crematorium issues
30
D and O Trade License
31
Desilting/Drainage Related
32
Dr.Muthulakshmi Reddy Maternity Benefit Scheme
33
Drainage
34
Epidemic Diseases
35
Garbage
36
Mosquito minace
37
Pollution Related
38
Public Health-Others
39
Stray Dog Nuisance
40
Revenue
Non Tax
41
Professional Tax
42
Property Tax
43
Revenue-Others
44
Water Charges Collection
45
Town Planning
Building Construction Without Permission Related
46
Building Plan Related
47
Encroachment on Public Properties Related
48
Town Planning Others
49
Un-Authorised Construction Related

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